Ok. So I had a good meeting with our reps from Bell Canada today. It appears that much of the storm is over with the billing crisis and account shuffling. (There may still be a few of you waiting for credits and cheques), but for the most part things are on track. Whew...and sorry you had to experience all of this.
Please let me know if there are any major issues out there, as I would like to send our Bell reps your cell number and verify where things stand.
I also realize that there has been a lot of frustration in working through this and a great deal of distrust and resentment when it comes to working with cell phone companies. While I can appreciate that this has been agrevating and time consuming, it is also not the fault of the people you are working with for the solution, myself included.
When speaking to our Bell reps, they have encountered everything from threats to personal insults thrown their way. While I have been known to get pretty worked up myself and missbehave from time to time, we still have to appreciate the fact that these people are working with us to offer us one of the best cell plans going. They too get frustrated with how things get processed and when thing go wrong. They want to have easier jobs like the rest of us.
Also keep in mind that the bill you received for the $140.00 would be a normal bill for anyone else and yours has been/ will be closer to $22 to $28 on average. (excluding extra data packages, long distance and the like.)
So...let's move forward and keep a good thing going. I am hoping that you want to continue working with us and that Bell Mobility wants to keep working with us as well...
Kind regards,
Pat McIntyre
Thursday, February 11, 2010
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