Going crazy with Bell Mobility....

So, now your phone has been disconnected due to non payment of a huge bill...you shouldn't have received.

Where should I start with this...well it began with fraud in The 911 Network account and Bell's efforts to move our plans into an account that would see that The 911 Network was not accountable for unpaid cell phone usage.

Well, that was the theory...what has happened is a comedy of errors that is hardly funny anymore.

As Bell began moving people to the new Corporate Individual accounts, it seems the data entry clerks began making errors putting our members in the right plans, including all the free features etc. This caused many people to get billed at non discounted rates, that I had negotiated on behalf of The 911 Network...Ugh.

So, we have been advising people to pay their regular fee until this gets sorted out...what that has resulted in, due to the automation of their billing system..is to suspend these phones for non payment....double Ugh..

So, you and I both are going through hell for this. I am sorry you have had to make frustrating phone calls to talk to uninformed Bell call centre reps who further agitate our members with their ignorance of the situation. I myself am handling calls all day long and hundreds of emails.

This does not help our fundraising program...it wastes my time in generating new opportunities for our members as well as dealing with the day to day operations of The 911 Network. Triple Ugh..

So, here is what I am advising to help us get through this...(Bell hasn't offered to step in here and solve the communication issues, so I am going to try) Send me an email with your cell numbers (one's affected by the changes) with your name and email address. I will send these on to Rick Turner (Area Account Manager) He will un-suspend the phones as well as get the ball rolling to get you back in The 911 Network account with the right features.

I don't want to get into a debate as to what cell phone company is better and whether the deal is worth the hassle...please understand that I have experienced all of the same issues and have been just as frustrated. It would appear that customer service and effective service died sometime ago in the area of cell phone companies. We have as many people moving from Rogers to Bell as visa versa. I can say however, that The 911 Network has power in numbers and we are seeing this more and more. If we keep working together as a large purchasing group, we can affect change and seek greater opportunities...I am just sorry that the road to get there is often bumpy...

Thanks and send me those emails.

Yours in futile frustration,

Pat