Every now and again, I actually get some good feedback! I have been trying really hard to make sure that all of you understand that I am working for our membership.
You are able to get rewards for your membership, ie the Bell opportunity and save hundreds of dollars, and at the same time, donate your membership fee to a family who is experiencing a medical crisis. As mentioned, we have donated over $500.00 in the month of April towards members families experiencing child medical crisis.
This makes me feel really good about The 911 Network and what we can do to create positive results in our membership and for fellow emerg and health care professionals.
So, here is a quote I recieved tonight from a new member..."Thanks Pat
I would like to compliment you on your quick responses and your honest advice. great doing business with you...."
Regards
Michelle Frost
We do really try to ensure that we are providing our members and potential members with good service. We want everyone to know that when they make a payment to The 911 Network, that it really matters.
Kind regards,
Patrick McIntyre
Monday, April 26, 2010
Tuesday, April 13, 2010
The 911 Network donates to two families in need!
Thank you to all 911 Network members, as in the month of April, we have donated $500.00 to families in need within our network.
We donated $250.00 to support Lauren Lush, who's mother is one of our emergency services members. Her story aired on CTV noon news on April the 6th.
"It is very generous of you and the 911 network. I'm touched by your generosity, and can't put it into words how much this means to me and the family." "Thanks again,Evelyn, John & Lauren".
We have also donated $250.00 to the family of Geoff Wall, who's daughter's life has been changed by cancer. Our funds are in support of her mobility requirements. Geoff is another member of our emergency services team in Ottawa.
We are always interested in knowing of people in our emergency services and health care teams that are having a family health crisis. We are happy to help by providing a portion of our membership revenues to a family in need.
Kind regards,
Patrick
We donated $250.00 to support Lauren Lush, who's mother is one of our emergency services members. Her story aired on CTV noon news on April the 6th.
"It is very generous of you and the 911 network. I'm touched by your generosity, and can't put it into words how much this means to me and the family." "Thanks again,Evelyn, John & Lauren".
We have also donated $250.00 to the family of Geoff Wall, who's daughter's life has been changed by cancer. Our funds are in support of her mobility requirements. Geoff is another member of our emergency services team in Ottawa.
We are always interested in knowing of people in our emergency services and health care teams that are having a family health crisis. We are happy to help by providing a portion of our membership revenues to a family in need.
Kind regards,
Patrick
Monday, March 29, 2010
Some Changes are Coming
Hi there,
It has been a little while since I have entered any info in the blog...sorry about that! I have been busy with trying to finish some work around the house, entertain children at March break and fight a lot of Bell Mob fires...and oh yeah..work too.
Things are going really well right now with a lot of new members joining up and with a really good lead with The Brick. We hope to sign the Brick in a couple of weeks.
I am also considering reducing the number of businesses that support us, as many businesses have high employee turn over and this can cause us problems with members showing their cards at many of these businesses. New employees need to brought up to speed with the program or even know it exists.
We seem to do well with Booster Juice in Ottawa! But other businesses require me to spend a lot of time visiting and ensuring that the card is accepted and remembered. This is partly due to how many card carrying members use the card and how often a business sees it. I am even considering eliminating the card and simply having businesses that want to support us, issue their own certificates and cards.
I am always interested in feedback from you as to what you think? I seldome get feedback, well..except when you get a bad bell bill....I have had two great responses from new members, one said thank you for supporting emergency service members and I had a nice call today with a "thank you for what you do for us". Its amazing how this can motivate you to keep going and working at this great program.
We are looking forward to some new opportunities this spring.
Cheers
It has been a little while since I have entered any info in the blog...sorry about that! I have been busy with trying to finish some work around the house, entertain children at March break and fight a lot of Bell Mob fires...and oh yeah..work too.
Things are going really well right now with a lot of new members joining up and with a really good lead with The Brick. We hope to sign the Brick in a couple of weeks.
I am also considering reducing the number of businesses that support us, as many businesses have high employee turn over and this can cause us problems with members showing their cards at many of these businesses. New employees need to brought up to speed with the program or even know it exists.
We seem to do well with Booster Juice in Ottawa! But other businesses require me to spend a lot of time visiting and ensuring that the card is accepted and remembered. This is partly due to how many card carrying members use the card and how often a business sees it. I am even considering eliminating the card and simply having businesses that want to support us, issue their own certificates and cards.
I am always interested in feedback from you as to what you think? I seldome get feedback, well..except when you get a bad bell bill....I have had two great responses from new members, one said thank you for supporting emergency service members and I had a nice call today with a "thank you for what you do for us". Its amazing how this can motivate you to keep going and working at this great program.
We are looking forward to some new opportunities this spring.
Cheers
Thursday, February 11, 2010
Ahhh...some relief...
Ok. So I had a good meeting with our reps from Bell Canada today. It appears that much of the storm is over with the billing crisis and account shuffling. (There may still be a few of you waiting for credits and cheques), but for the most part things are on track. Whew...and sorry you had to experience all of this.
Please let me know if there are any major issues out there, as I would like to send our Bell reps your cell number and verify where things stand.
I also realize that there has been a lot of frustration in working through this and a great deal of distrust and resentment when it comes to working with cell phone companies. While I can appreciate that this has been agrevating and time consuming, it is also not the fault of the people you are working with for the solution, myself included.
When speaking to our Bell reps, they have encountered everything from threats to personal insults thrown their way. While I have been known to get pretty worked up myself and missbehave from time to time, we still have to appreciate the fact that these people are working with us to offer us one of the best cell plans going. They too get frustrated with how things get processed and when thing go wrong. They want to have easier jobs like the rest of us.
Also keep in mind that the bill you received for the $140.00 would be a normal bill for anyone else and yours has been/ will be closer to $22 to $28 on average. (excluding extra data packages, long distance and the like.)
So...let's move forward and keep a good thing going. I am hoping that you want to continue working with us and that Bell Mobility wants to keep working with us as well...
Kind regards,
Pat McIntyre
Please let me know if there are any major issues out there, as I would like to send our Bell reps your cell number and verify where things stand.
I also realize that there has been a lot of frustration in working through this and a great deal of distrust and resentment when it comes to working with cell phone companies. While I can appreciate that this has been agrevating and time consuming, it is also not the fault of the people you are working with for the solution, myself included.
When speaking to our Bell reps, they have encountered everything from threats to personal insults thrown their way. While I have been known to get pretty worked up myself and missbehave from time to time, we still have to appreciate the fact that these people are working with us to offer us one of the best cell plans going. They too get frustrated with how things get processed and when thing go wrong. They want to have easier jobs like the rest of us.
Also keep in mind that the bill you received for the $140.00 would be a normal bill for anyone else and yours has been/ will be closer to $22 to $28 on average. (excluding extra data packages, long distance and the like.)
So...let's move forward and keep a good thing going. I am hoping that you want to continue working with us and that Bell Mobility wants to keep working with us as well...
Kind regards,
Pat McIntyre
Thursday, January 7, 2010
Going crazy with Bell Mobility....
So, now your phone has been disconnected due to non payment of a huge bill...you shouldn't have received.
Where should I start with this...well it began with fraud in The 911 Network account and Bell's efforts to move our plans into an account that would see that The 911 Network was not accountable for unpaid cell phone usage.
Well, that was the theory...what has happened is a comedy of errors that is hardly funny anymore.
As Bell began moving people to the new Corporate Individual accounts, it seems the data entry clerks began making errors putting our members in the right plans, including all the free features etc. This caused many people to get billed at non discounted rates, that I had negotiated on behalf of The 911 Network...Ugh.
So, we have been advising people to pay their regular fee until this gets sorted out...what that has resulted in, due to the automation of their billing system..is to suspend these phones for non payment....double Ugh..
So, you and I both are going through hell for this. I am sorry you have had to make frustrating phone calls to talk to uninformed Bell call centre reps who further agitate our members with their ignorance of the situation. I myself am handling calls all day long and hundreds of emails.
This does not help our fundraising program...it wastes my time in generating new opportunities for our members as well as dealing with the day to day operations of The 911 Network. Triple Ugh..
So, here is what I am advising to help us get through this...(Bell hasn't offered to step in here and solve the communication issues, so I am going to try) Send me an email with your cell numbers (one's affected by the changes) with your name and email address. I will send these on to Rick Turner (Area Account Manager) He will un-suspend the phones as well as get the ball rolling to get you back in The 911 Network account with the right features.
I don't want to get into a debate as to what cell phone company is better and whether the deal is worth the hassle...please understand that I have experienced all of the same issues and have been just as frustrated. It would appear that customer service and effective service died sometime ago in the area of cell phone companies. We have as many people moving from Rogers to Bell as visa versa. I can say however, that The 911 Network has power in numbers and we are seeing this more and more. If we keep working together as a large purchasing group, we can affect change and seek greater opportunities...I am just sorry that the road to get there is often bumpy...
Thanks and send me those emails.
Yours in futile frustration,
Pat
Where should I start with this...well it began with fraud in The 911 Network account and Bell's efforts to move our plans into an account that would see that The 911 Network was not accountable for unpaid cell phone usage.
Well, that was the theory...what has happened is a comedy of errors that is hardly funny anymore.
As Bell began moving people to the new Corporate Individual accounts, it seems the data entry clerks began making errors putting our members in the right plans, including all the free features etc. This caused many people to get billed at non discounted rates, that I had negotiated on behalf of The 911 Network...Ugh.
So, we have been advising people to pay their regular fee until this gets sorted out...what that has resulted in, due to the automation of their billing system..is to suspend these phones for non payment....double Ugh..
So, you and I both are going through hell for this. I am sorry you have had to make frustrating phone calls to talk to uninformed Bell call centre reps who further agitate our members with their ignorance of the situation. I myself am handling calls all day long and hundreds of emails.
This does not help our fundraising program...it wastes my time in generating new opportunities for our members as well as dealing with the day to day operations of The 911 Network. Triple Ugh..
So, here is what I am advising to help us get through this...(Bell hasn't offered to step in here and solve the communication issues, so I am going to try) Send me an email with your cell numbers (one's affected by the changes) with your name and email address. I will send these on to Rick Turner (Area Account Manager) He will un-suspend the phones as well as get the ball rolling to get you back in The 911 Network account with the right features.
I don't want to get into a debate as to what cell phone company is better and whether the deal is worth the hassle...please understand that I have experienced all of the same issues and have been just as frustrated. It would appear that customer service and effective service died sometime ago in the area of cell phone companies. We have as many people moving from Rogers to Bell as visa versa. I can say however, that The 911 Network has power in numbers and we are seeing this more and more. If we keep working together as a large purchasing group, we can affect change and seek greater opportunities...I am just sorry that the road to get there is often bumpy...
Thanks and send me those emails.
Yours in futile frustration,
Pat
Sunday, December 13, 2009
Did you know...
Did you know that your membership payment, also allows you to post an ad for your business on The 911 Network site?
As a paid member of The 911 Network, you can have ad space that can see as many as 71,000 visits per year. These numbers were based on traffic from last year, based on our membership results, this number would be even higher this year.
We also have a bulletin board service that allows our members to post content in want ads or announcement formats. What a great way to connect to hospital staff, police officers, paramedics or firefighters in Ottawa or across the country.
Many times we have to figure out how to get support from on another for events, fundraising, or even travel purposes, just to name a few off the top of my head. Some of our requirements or posts are very specific to the kind of work we do together, and posting this content to the city classifieds can feel a bit awkward. But, doing so on The 911 Network seems fitting.
So make sure you take advantage of what The 911 Network offers and consider placing an ad in our partners section or by using our classifieds.
Cheers
Patrick
As a paid member of The 911 Network, you can have ad space that can see as many as 71,000 visits per year. These numbers were based on traffic from last year, based on our membership results, this number would be even higher this year.
We also have a bulletin board service that allows our members to post content in want ads or announcement formats. What a great way to connect to hospital staff, police officers, paramedics or firefighters in Ottawa or across the country.
Many times we have to figure out how to get support from on another for events, fundraising, or even travel purposes, just to name a few off the top of my head. Some of our requirements or posts are very specific to the kind of work we do together, and posting this content to the city classifieds can feel a bit awkward. But, doing so on The 911 Network seems fitting.
So make sure you take advantage of what The 911 Network offers and consider placing an ad in our partners section or by using our classifieds.
Cheers
Patrick
How to be a Network....
It looks like the past 4 years of work have been paying off for The 911 Network; as just the other day we received some new memberships from Peterborough Fire Department. We are certainly moving outside of Ottawa and a lot of it has to do with the Bell Mobility offer. (This offer is Canada wide, so pass it on)
As a group we certainly have a great deal of purchasing power and we can really have a positive impact on businesses. So as a group we need to be keenly aware that by providing input and feedback to The 911 Network (or to me directly) we can establish new relationships with vendors of choice.
As our membership grows, and it does daily, we can use this momentum to gain access to greater rewards and new businesses. I always appreciate hearing from people who are associated or connected to organizations we need to be working with. As an individual, I can only do so much to make new things happen...but together we can really shape the future of our program.
I hope you will take the time and consider a business or a charity that could use our support. I would be happy to hear your suggestions and provide some feedback of my own.
Thanks always for your support and I wish you all Happy Holidays...
Pat
As a group we certainly have a great deal of purchasing power and we can really have a positive impact on businesses. So as a group we need to be keenly aware that by providing input and feedback to The 911 Network (or to me directly) we can establish new relationships with vendors of choice.
As our membership grows, and it does daily, we can use this momentum to gain access to greater rewards and new businesses. I always appreciate hearing from people who are associated or connected to organizations we need to be working with. As an individual, I can only do so much to make new things happen...but together we can really shape the future of our program.
I hope you will take the time and consider a business or a charity that could use our support. I would be happy to hear your suggestions and provide some feedback of my own.
Thanks always for your support and I wish you all Happy Holidays...
Pat
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